Dragatomi Store Policy

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Domestic orders will be shipped within 24 to 72 hours of receiving your order.
CA Residents are subject to Sales Tax.
Orders are shipped using the USPS Postal Service or FedEx Shipping Service. Smaller / lighter items will be shipped using USPS first class Mail or USPS Priority Mail. Larger / Heavier items will be shipped using USPS Parcel Post or FedEx Ground services.

**FREE SHIPPING** Domestic orders that qualify for Free Shipping will be shipped via USPS Parcel Post. (Please note that all artwork are excluded from the Free shipping promotion)

In-Store Pick Up option. Simply purchase the items on our website. During check out you will have the in-store pick up option. Receipt required for all orders. Please allow 1 hour from the time order was placed before picking up your order at our location.

Currently we only accept Paypal as payment for international orders. International Packages will be shipped within 72 hrs. of receiving your order and are sent via USPS Postal Service. Shipping costs on international packages may vary depending on weight and the country destination. Most international orders are sent via First Class Mail Service although the heavier items may be shipped USPS Priority Mail. **Please note that there is no tracking number available for USPS First Class Mail Service and that Dragatomi is not responsible for any duty fees** We do also offer expedited shipping. For a Shipping quote on expedited shipping services, please e-mail: sales@dragatomi.com

Refunds will be given in the form of store credit only. No cash refunds. Please email us at sales@dragatomi.com within 5 days of receiving your order. Please contact us immediately if you need a different size or replacement item. We cannot guarantee that the requested item(s) will be available by the time you send us your returned merchandise. If your items are no longer available, a credit will be issued and will remain in our system for you to use at a later time. We will be happy to exchange the items. The items must be in brand new, unused condition, with the tags attached. You will be responsible for return postage.

Please send all returns and exchanges to:

Dragatomi
2317 J Street
Sacramento, CA 95816

Please email all questions, concerns, comments about your order to:
sales@dragatomi.com